Questions, answered straight

Yes. Urgent Plumbers London is open 24 hours a day, 7 days a week, including weekends and bank holidays. Call 07473 334 565 or 020 3916 6169, or message us on WhatsApp, at any time. We'll ask a few quick questions and tell you when an engineer can reach you.

We aim to reach emergencies within 30 minutes, and our base in Palmers Green, North London, means nearby areas are usually quickest. Arrival times depend on where you are, traffic and how busy we are. When you call, we'll give you an honest estimate rather than a promise we can't keep.

For a leak or burst pipe, turn off the water at the stopcock, usually under the kitchen sink. Switch off electrics near any water if it's safe. Open cold taps to drain the pipes, move valuables, and catch drips. Take photos for your insurer. If you smell gas, call 0800 111 999 first.

Leave the property and don't use light switches, phones or anything that could spark inside. Open doors and windows if it's safe, turn the gas off at the meter, and call the National Gas Emergency Service on 0800 111 999. Once they've made it safe, our Gas Safe engineers can repair the fault.

Yes. Urgent Plumbers London is on the Gas Safe Register under registration number 971890. Only Gas Safe registered engineers can legally work on gas boilers, appliances and pipework in Great Britain. Our engineers carry a Gas Safe ID card, and you're welcome to ask to see it and check it on the register.

One of our own plumbing and heating engineers. Customers mention Eljo and Maj by name in their Google reviews, praising their honesty, clear explanations and tidy work. For any gas work, the engineer will be Gas Safe registered and will show you their ID card when they arrive.

Yes. We work for offices, shops, hotels, restaurants and landlords as well as homeowners. Our commercial services include gas repairs, radiator repairs, hotel plumbing, drain jetting and planned maintenance. We schedule around your opening hours to keep disruption and downtime to a minimum. Email info@urgentplumberslondon.co.uk to discuss your property.

It depends on the job, so we don't quote blind. After we diagnose the problem, the engineer explains what's wrong and gives you a clear quote before any work starts, so there are no surprises. You can send photos or a video on WhatsApp beforehand to get an idea of what's involved.

Yes. Use the booking form on our website to choose the service, a preferred date and time slot, and add your address and details. You'll receive an email confirming we've got your request, and we'll contact you to confirm the appointment. For emergencies, always call 07473 334 565.

Ask the engineer or our office when you book and we'll confirm the payment methods available for your job. We'll always agree the price with you before the work starts, and you'll receive a clear invoice once it's finished. For businesses, ask us about account arrangements.

We cover Greater London, Hertfordshire and St Albans, up to about 30 miles around London. That includes Palmers Green, Southgate, Enfield, Barnet, Islington, Camden, Wembley, Hammersmith, Fulham, Richmond and Kingston upon Thames. Our base is at 491A Green Lanes, London N13 4BS. Call with your postcode to check.

We repair boilers, hot water and heating systems, immersion heaters and radiators, and carry out power flushes. We clear blocked toilets, sinks and drains, jet and repair drains, fix Saniflo units, find hidden leaks, repair burst pipes, clean up flooded basements, and handle commercial gas and hotel plumbing.

Yes. If a boiler is unsafe, keeps breaking down or isn't worth repairing, we'll tell you honestly and quote for a replacement. Our gallery shows Vaillant ecoFIT pure boilers we've installed, with new copper pipework and a system filter. We'll recommend a power flush first if the system needs it.

Yes. Our gallery shows a full bathroom renovation in Barnet, with new pipework, bath, shower, basin, toilet and towel rail, plus partial renovations in Camden Town and Islington. Send us photos of your bathroom on WhatsApp or by email with what you'd like done, and we'll arrange a visit to quote.